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Airport Ambassador and WE GET YOU THERE Finalists

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David Peskin
David Peskin
TSA

Passengers passing through security at FLL have remarked about David Peskin, a TSA screener's, unbridled enthusiasm, especially for the awareness he shows for special needs of the elderly, whether they are in a wheelchair or simply find it challenging to move quickly. David's supervisor agrees, "I have worked for more than 20 years at South Florida airports. David is the most unfailingly courteous, pleasant, cooperative worker I have had seen."


Bonita McClam
Bonita McClam
USA Parking - Cashier

Bonita McClam's supervisor at USA Parking gets calls from patrons wondering how Bonita, a five-year veteran cashier, can always be smiling. "Travelers tell me how even on bad days, be it hot, rainy, whatever, always Bonita is jovial," said her supervisor. "The minute a car's wheels pull up to the booth and stop, Bonita offers a big hello and says, ‘How you doin.' You'd be surprised how many patrons notice her positive attitude. Bonita is always prompt to work and always willing to help, but it's gratifying when the patrons notice that too.


Humberto Colon
Humberto Colon
BCAD - Operations

A woman flying out on SWA checked her bags before going to Chili's. It was in the restaurant that she noticed her diamond ring had come off, most likely while she had been checking her bags. She ran back to the counter, where SWA agents filed a report and started a search, but it was Humberto Colon of BCAD who found the ring. The woman,couldn't praise the responsiveness of staff at FLL high enough. She said, thanking Humberto, "Not only was it a valuable piece of jewelry, of course, but the ring had been in my family for years."


Tom Nazzaro
Tom Nazzaro
BCAD - Terminals

A power pack can make or break a meeting and a man's career. So says the traveler who wrote to nominate Tom Nazzaro of BCAD for helping the man find his computer attachment. As the man said, "I got to my hotel and realized I had left the power pack on the seat in my airplane. I rush back to the airport, but it was past midnight and everything was closed. Lucky for me I found Tom. He went to great lengths. He called ramp services and the airplane cleaning company, and after great effort he found it. It's an old model computer and a hard to duplicate power supply. I could not have replaced it in time for my meeting in the morning. But Tom saved my day, and my presentation!"



Ft. Lauderdale / Hollywood International Airport
Third Quarter Airport Ambassador and WE GET YOU THERE Finalists


Sam Swain
Sam Swain
Shuttleport

Sam Swain has received countless commendations for the job he does coordinating the morning operation of the employee shuttle. This is no small task, given the pressures. Nominations for Sam continuously express his "fairness, respect for people and ability to adapt quickly and efficiently to any situation." He is so highly regarded by his peers that he has been appointed the lead trainer for new employees.


Cheryl Lombardo
Cheryl Lombardo
BCAD - Comm Center

Cheryl Lombardo treats her job in the "Comm Center" as the heartbeat of the airport. She knows the critical link she plays - she knows that many depend on her to receive and pass along information. One day when a call came in looking for a German-speaking translator who could help with a Delta passenger who had become ill, Cheryl used her imagination. She called countless sources, trying everything she could think of, until she found someone. The man got his translator - and his medical attention - which is but one example of the dedication Cheryl brings to her critical work.


Esayas Sebhatu
Esayas Sebhatu
USA Parking - Maintenance

A woman from Deerfield Beach got lost down a closed aisle in the parking garage when Esayas Sebhatu, a USA Parking maintenance employee, spotted her. The woman praised Esayas for his concern saying, "Esayas directed me to an open lane where I found a parking space, then - and this was unbelievable - he packed our bags into his cart and took us to catch a tram. Without Esayas we would have missed our flight and our vacation."


Jim Scalzo
Jim Scalzo
Continental Airlines

A woman flew from FLL to Newark, but as the wheels touched down in New Jersey, she noticed that she was missing her gold and diamond bracelet. In a panic, she hurried to Continental's baggage claim, where her concerns were put to rest. Jim Scalzo had found the bracelet under a seat in the President's Club in FLL and called Continental's Newark office to let them know. To top of his excellent service, Jim met the woman's brother-in-law at the curb at FLL to present him with the bracelet personally.



Ft. Lauderdale / Hollywood International Airport
Second Quarter Airport Ambassador and WE GET YOU THERE Finalists


Sandi Abbas
Sandi Abbas
Northwest Airlines

A woman from North Dakota nominated Sandi for being especially caring to the woman's elderly, wheelchair-bound mother. "I was flabbergasted, in this day and age, to see how kind and prompt Sandi was," said the woman. "It was a long flight to Detroit for my mother, but Sandi comforted her and calmed her."


Shelly Satlin
Shelly Satlin
BCAD Volunteer

A couple from Brooklyn called Shelly Satlin, a BCAD Volunteer, their "Ask me" person. "This was a new experience for us, to pass through an airport and be approached in such a warm way," they said in nominating Shelly. "We looked lost and he found us." A second couple from Maine wrote to say how friendly Shelly was and how he helped them chart out "a ton of things" they could do in Ft. Lauderdale during their stay.


Cesar Ayllon
Cesar Ayllon
BCAD – Operations

"Above and beyond" defines Cesar Ayllon. This enthusiastic description of his helpfulness comes from travelers who stop him in the terminals when they are lost and need special attention, FLL employees who praise him for his patience and care in his security training classes and from his supervisor who said, "Often I have turned to Cesar to ask him to give me extra, but each time he's already standing there waiting to learn how he can do more." As one traveler characterized Cesar, "I remember his smile and his 'no problem' attitude."


William Wolfe
William Wolfe
BCAD- Airside

Bill Wolfe works airside for BCAD, but customers commend him for his helpfulness when they stop him in the terminals. They comment how knowledgeable he is and how willing he is. His supervisor said Bill is "very conscientious" with safety on the ramp. In fact, he is so focused on safety that he wrote a book on "air safety tips" for passengers to help them get through FLL swiftly and securely.



Ft. Lauderdale / Hollywood International Airport
First Quarter Airport Ambassador and WE GET YOU THERE Finalists


Linda Mack
Linda Mack
USA Parking

A woman leaving the parking lot had a panic attack. As she said, "I became disoriented when I couldn't find the exit. By the time I arrived at the toll booth, I was very upset. But I was lucky that Linda Mack was my cashier. Linda was sweet and patient. She gave me clear, concise directions out of the airport, and by the time she finished with me, I had settled down. Thank you, Linda, for showing me such kindness and personal attention."


Pierre Charles Andre
Pierre Charles Andre
Shuttleport

It wasn't just the fire on the bus or the way Pierre handled the safety issue, getting every off his bus quickly. It was his special attention to all of his customer's needs as he smelled smoke on his shuttle bus and saw flames. He knew his engine was having a problem and he grabbed the fire extinguisher, but even as he fought the flames, he offered a hand to women and children, helping them off the bus. Police commended him for his quick thinking and attentiveness.


Lucie Morowitz
Lucie Morowitz
BCAD Info Volunteer

A man and his wife wandered about the airport after returning from their cruise. Lucie spotted the couple and asked if they needed help. They said, "Yes, plenty, we have hours to wait before our flight, what can we do?" Lucie made them a list, pointing out places in the airport to eat, buy gifts, etc. and even got the man a rose for his wife. "Wow," said the husband. "They don't do that in Philadelphia."


Marva Smith
Marva Smith
Southwest Airlines

A traveler wanted to take a family heirloom on board the plane, but the problem was the antique item was a gun. Marva called a family member in town, who ran to a store, bought a hard case and sped to the airport – which allowed the traveler to return home with the antique gun that had been in his family for generations.
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